Several days ago, I received an envelope in the mail from Epson

It contained a  check from Epson for the amount of US $450, which is the precise amount of the rebate on the  Stylus Photo R 1900 that I purchased in December, thus reaffirming my faith in the integrity of multinational corporations.

I remember the comments of some of the posters on the original article that I wrote, suggesting that I would not ever receive the money. Well the check is here, and unless it bounces, I  have managed to obtain a new, and relatively high-end photo printer for about US$60.

Life is good.

Don’t worry, they’ll get me on the ink.

 

When I posted “A Rebate Tale”,  I was concerned that the topic would be:

#1 Too dull.

#2 To seemingly selfish.

I did actually post the story to be a warning so that could avoid the modestly annoying situation I find my self in.

I was unprepared for the response that this post has received.

I did post a link to several photography forums that I am known to frequent.

I  subsequently had the single day record for the largest number of visitors to the blog .

And the robust readership continues several days later.

The responses which occurred in the forums were varied. Some people ridiculed me for not being careful enough and failing to fully understand the terms of the rebate.

Others told me of their similar predicament regarding the Nikon D-7000, and the Epson rebate.

Still others mocked me, for moving from pro-level Nikon bodies to what some see is an “advanced amateur” body (I continue to believe that a “pro” camera is any camera you can make money with).

Most interestingly, there was a theme among some posters that the whole issue of product rebates should be viewed with suspicion, if not outright distrust as many rebates legitimaty applied for, are never realized by the consumer.

I had a fascinating post on the site from Helen Oster who is the “Adorama Camera Customer Service Ambassador”. She works for a (the biggest?) competitor to B+H Photo, where I purchased the merchandise in question. She suggested that I contact Henry Posner, who is her opposite number at B+H. What a classy thing to do.

Henry was waiting for me. He already knew who I was and understood my predicament. Apparently he has the ability to scan the web for mentions of his employer and to intervene when necessary to protect the fine reputation B+H enjoys. And he found my little blog from two mentions in text, of his store. It’s a little scary.

We had an extremely pleasant conversation. He offered to check with his camera buyer to get read on when I might see the Nikon delivered (two weeks, as it turned out). He also extended he window when I may return the printer. He explained that the rebate business has been at times a problem, as companies like Epson often use outside contractors to process their rebate applications. The quality (and motivation) of those contractors affects how many rebates are issued (my summation, not Henry’s exact words).

I also talked the person in charge of rebate issues at Epson. She told me that all that needed was the invoice from B+H with the Camera and the printer shown as purchased. She reminded me that Epson has no way to track other manufacturers serial numbers, or UPC codes anyway.

I don’t trust this. Apparently the “contractors” processing claims tend to be stringent about applications or they kick them out. I also know that having the physical UPC code cut from the box prevents multiple rebates on the same purchase. I’m not going to bite on this one.

If I do get to apply for that refund, the application will be letter-perfect, with all the requirements met. It will be sent certified mail, return receipt requested.

Meanwhile, but the box is still sitting here. It’s getting a bit dusty now, but remains otherwise untouched.

Unlike me this year, it may be taking a trip back to NYC for the holidays.

 

The Box (Nikon D700, Nikkor 50mm f1.8)

 

I’m sitting in my photography office.  I’m staring at a box which contains some brand spanking new photo gear. But I can’t open it. It sits on my floor almost taunting me.

 “Open me” it seems to taunt me, lounging provocatively in front of my couch. “You know you want me”, it seems to say, its sleek, seductive, cardboard flanks emblazoned with phrases such as: “A new standard in vivid uniform glossy prints”, or “dramatically improved facial tones”.

 But, I can’t open, it no matter how tempting it seems. I have to wait. Wait until the big brown truck stops once again at my door with another package.  

It will be my brand new Nikon D7000.

 I’m in an unusual and slightly frustrating situation. I’ve been following the reviews of this new Nikon, a new mid level DSLR with excellent specs that even rival more pro level offerings from Nikon. The D7000 is smaller than other most other Nikons yet of metal construction and yet fully weather-sealed. It has 16 Mp of resolution, and surprisingly good low light capability for a high resolution DX (smaller) sized sensor. In other words, it is an ideal photographic tool for use while hiking or skiing. It so far well reviewed.

And, because of all of this, it’s very hard to obtain one.

I was going to hold out while demand died down (my usual strategy in these situations), until I became aware of a deal offered by Epson, maker of my favored line of photo printers. Turns out that who with the purchase of certain new printers along with new DSLR, Epson will rebate to the buyer, $450 dollars.

Now I have two photo printers in my studio, an Epson Stylus Photo 3800, an A2 sized (17”inch carriage)  pro level printer, and smaller, 13” carriage, Epson R 1800. The latter, is very versatile, and particularly adept at printing on gloss paper. Both printers use pigmented archival inks and suitable for printing gallery prints.

  The Epson R 1900, the replacement model for my smaller printer is one of the printers feature in the rebate. It is said to be even better, particularly suited to printing skin tones.  It sells for around $500

So buy a camera, get a excellent photo printer for fifty bucks?  I wasn’t really in desperate for a new printer, as the R1800 works well, but for the money, it’s a no brainer. I put my order in through B+H Photo in NYC a week ago. I did call them to confirm that the rebate would not be affected by the availability of the camera. They confirmed it.

In usual B+H style, a large a box arrives in my office the next day. It’s the printer of course. The Nikon is backordered, delivery date unclear.

So I print up the rebate coupon from the Epson website. The purchase deadline for the rebate is December 31, which I’ve already met. There are two other wrinkles:

One, the other deadline is thirty days from the date of the order. Not a big deal.

The other though is a problem. I need a serial number, and UPC code from the camera. The one that’s really hard to get.

Uh oh, B+H was wrong. I should have called Epson.

So now I sit with a large box in my studio. I can’t open it as it wouldn’t be as returnable (no reason to jerk the retailer around). If it gets to 28 days or so without receiving the camera, I’ll have to wrap it up and send it back (or pay $500 for a printer I don’t need).

I tell this tale not to elicit your sympathy (though I’ll take it if offered). I tell it to remind the dear reader, and fellow buyer of electronic and photo gear, to make sure you know the actual terms of rebates offered, especially when the money back offer is the difference between buy, and no buy decision.

So, for now, I wait.

  Addendum:

 Today the UPS truck delivered the extra battery for the D 7000, but still no camera itself.

 They’re obviously teasing me.